Shipping & Returns

 

Turnaround

All orders are shipped within 24 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

 

  • USPS
  • UPS
  • FedEx
  • DHL

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

 

 

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your Any item is in like new condition, you may exchange your clothing item for a any size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

 

Refund Policy

At H&MI  our goal is to provide you with the highest quality products  and everything that you expect from a company like ours. If your product doesn’t live up to these expectations, we want to know. If you’re not satisfied with your purchase, please contact us ASAP.

1. FOR ORDERS BEFORE SHIPMENT:

Since your order will be handed over to the logistics courier company within 1-3 days after payment confirmed, you can always make a full refund request within 24 hours after payment, and the refund will be completed within 3 working days.

2. FOR ORDERS IN SHIPMENT:

If a refund is requested 24 or more hours after the payment, we’ll have to make a refund according to the specific situation: it can be refunded if the parcel can be returned to our warehouse. If the parcel is already in transit, you will need to send the parcel back to us when it arrives at its destination. The refund will then be done after you send it back.

3. FOR ORDERS UNDELIVERED:

The packages are sent from  dallas texas . Delivery times may vary with the shipping option that you selected:

usps  is usually delivered within 7-10  days of being shipped.

Please note that shipping times are not guaranteed.

If the package does not arrive at the destination after 30 calendar days from the payment, we will make a full refund. (Package tracking on our website or from the official website of the specific shipping company)

4. FOR ORDERS DELIVERED:

When your order is received, if you get the wrong product, or the product is damaged due to logistics reasons, you can always contact our customer service team at support@hmiinternational.com     to request a refund or demand a resend. We may need you to provide pictures or videos for confirmation purposes.